Shipping policy

The Transport of Your Package

We work with the following transport agencies:

• MRW
• GLS

The shipping cost is automatically calculated based on the total weight of the purchased products. For orders over €50 (excluding taxes), shipping will be free (valid only for deliveries within mainland Spain).

Orders placed before 1:00 PM will be prepared and shipped the same business day. Orders received after that time, as well as during weekends or holidays, will be prepared the next business day.

Estimated delivery times:

• Mainland Spain: 24/48 hours.
• Baleares Islands: 48/72 hours.
• International shipments (EU): between 4 and 5 business days.

Shipping conditions:

• Orders are processed once payment is received. In the case of a bank transfer, the preparation process will begin after the confirmation of the deposit.
• We do not ship to Canary Islands, Ceuta, or Melilla.
• Shipments to remote areas or during high-demand periods may experience slight delays.
• All shipments are insured for your peace of mind.
• Shipping costs include packaging, handling, and transport.

If the requested product is not available in our warehouse and needs to be ordered from the factory, the customer will be informed of the new estimated time by phone or email.

In case of absence at the time of delivery, the transport company will contact the customer directly to arrange a second delivery at no additional cost.

If you have any questions about the status of your shipment, you can contact us at pedidos@novapast.com. To assist you, we will need the order number and the full name of the recipient.